Privacy Policy

At The Drivers-FL, your privacy is important to us. This policy explains how we collect, use and protect your personal information when you use our website or app, request a quote, or book transportation with us.

1. Information We Collect

Information you give us:

• Your name, phone number and email
• Pickup and drop-off details, flight or cruise information, and any special requests
• The size of your group, including children's ages and the car seats they need
• Your login email and saved preferences, if you create an account
• Passengers and contacts you save for future bookings
• For travel agents and agencies: your agency name, license number, business contact details, and tax information if you request a commission payout

Information we create as you use the service:

• Your quote and booking history
• Reward point balances, travel credits, and agent commission records
• Messages between you and our dispatch team

Information collected automatically:

• Basic website and app analytics
• Cookies and browser storage, used to keep you signed in and remember your preferences

We do not collect or store payment card details ourselves. Payments are processed by Square, and your card information goes directly to them.

2. Children's Information

We serve families, so a booking often includes details about children — their ages and the car seats they need. That information comes from the adult making the booking, and we use it only to send the right vehicle with the right seats. We do not knowingly collect information directly from children, and we never ask a child to create an account or provide anything themselves.

3. How We Use Your Information

• Provide quotes and transportation services
• Confirm bookings and send trip updates by email and text
• Track your flight so we can adjust your pickup time
• Operate reward points, travel credits and agent commissions
• Improve our service and customer experience
• Send promotions or special offers, only if you opt in

We do not sell your personal information.

4. Text Messages

If you give us your phone number and agree to text updates, we'll text you about your trip — confirmations, driver details, reminders, and follow-ups on a quote you started. Message and data rates may apply. Reply STOP to any message and we'll stop texting you. Opting out of texts does not cancel your trip; we'll reach you by email or phone instead.

5. Sharing Your Information

We don't sell or share your personal information. Your name, email address and phone number stay with us, except where a service needs one piece of it to do its job:

• Square processes your payment, so it receives your name, email address and card details.
• Our text and email services receive only the phone number or email address a message is going to.
• Address lookups and flight tracking receive only addresses and flight numbers, never your name or contact details.

We also share trip details:

• With our drivers and dispatch team, to carry out your trip
• With your travel agent, if an agent booked your trip for you
• On a passenger manifest, if an airport, cruise port or government authority asks for one, or when the law requires it

Your information is never shared or sold for advertising purposes.

6. Driver Location

While a driver is on an active trip, our system records the vehicle's location so dispatch can keep the schedule and tell you where your driver is. This is tied to the driver and the trip, not to you.

7. Cookies & Analytics

Our website and app use cookies and browser storage to keep you signed in, remember your preferences, and help us understand how people use the site so we can improve it.

When you use the app, we keep a record of your activity, such as when you log in, which pages you open, which buttons you tap, and any errors you run into. It's tied to your account so we can help when something isn't working for you and fix problems in the app. We never record what you type into forms or your password. This record is only used by The Drivers-FL and isn't sold or shared for advertising.

8. Data Security

We take real precautions to protect your information, and we use reputable third-party services for payments, messaging and hosting. No system is completely secure, but we handle your information carefully and limit who can see it.

9. How Long We Keep It

We keep booking records for as long as we need them to run the business and meet our tax and legal obligations. You can ask us to delete your information at any time, and we will unless we are required to keep it.

10. Your Choices

You may ask us to:

• See or correct your personal information
• Stop sending you promotional email
• Stop texting you — or just reply STOP to any message
• Delete your information, unless we are required to keep it for records or compliance

Email Sean@thedriversfl.com and we'll take care of it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date above.

12. Contact Us

If you have questions about this policy or how your information is handled, please contact us:

The Drivers-FL LLC Sean@thedriversfl.com · +1 (407) 508-9885 Orlando, Florida