Terms of Service

By booking or using our services, you agree to be bound by these Terms of Service in their entirety.

1. Services Provided

The Drivers-FL offers private ground transportation in the central Florida area, including airports, resorts and hotels, cruise ports, theme parks and excursion destinations. All rides are pre-arranged and subject to availability.

2. Bookings & Payment

• All reservations must be confirmed through our website, our app, or an approved partner agent.
• A deposit may be required to confirm your booking. For special promotions, full payment may be required in advance.
• A major credit card is required to confirm a reservation.
• Gratuity is not included in the rate.

3. Cancellations & Refunds

• 30 or more days before your trip, you may cancel and receive a full refund, including your deposit.
• 11 to 29 days before your trip, you may cancel and receive a full refund, less your $25 deposit.
• 10 days to 48 hours before your trip, you may cancel and receive a full travel credit, less your deposit. Must be redeemed within 12 months.
• There is no travel credit or refund for cancellations inside of 48 hours or no-shows.
• If your flight or cruise is canceled, and not rescheduled immediately, you'll receive the full travel credit less your deposit. Must be redeemed within 12 months.

4. Delays & Waiting Time

We monitor your flight and adjust for early arrivals and delays.

We will never cancel on you or fail to show up. In the rare case of a significant delay, your driver may need to collect another client first — if that happens and no other driver or vehicle is available, your original driver will come back to pick you up as quickly as possible.

An after-hours surcharge may apply if a delay pushes your pickup into an after-hours slot.

We don't want you to rush out of the airport. We understand you need time to deplane, stop at the restroom and collect your luggage. We track each airline's exit time and schedule around them. For domestic flights we expect 30–45 minutes, plus a 15-minute grace period; beyond 60 minutes, additional charges may apply. For international flights we expect about 75 minutes, plus the same 15-minute grace. If you'll need to stop and pick up a stroller, please tell us in advance. That can add significant wait time.

Please reply to your driver promptly. Ten minutes doesn't sound like much, but in ground transportation it can put the whole day's schedule out. We're flexible and family-friendly, and communication is what makes that possible.

Airport and cruise port pickups are flexible by nature. Resort, hotel and residential pickups are not. Please have your group assembled and ready five minutes before your driver is due. We usually arrive 10–15 minutes early and wait, but staying on schedule is important on these pickups because we aren't expecting a delay. If you're running late, tell your driver as soon as you can so we can work around it.

We run a limited schedule and we don't overbook. To date we have never missed a pickup or canceled on anyone.

5. Child Seats & Luggage

• We offer courtesy child seats on request, subject to availability. Please request them in advance — otherwise your driver most likely won't have them in the vehicle.
• Please make sure you've selected the right vehicle for your group's size, strollers and luggage. Please tell us if you have oversized checked bags, strollers, or other large items.
• The Drivers-FL is not responsible for lost or damaged personal items.

6. Conduct & Safety

• Seatbelts are required by law and must be worn at all times.
• Absolutely no smoking or vaping in the vehicle, and no open alcohol.
• We know kids often want a snack on the ride, but please try to avoid eating in the vehicle if at all possible. In Florida, crumbs attract insects, and we want the vehicle fresh and clean for the next family. If it can't be avoided, please do your best to keep anything from falling on the seats or the floor.
• We maintain our vehicles meticulously. We clean and sanitize the child seats and wipe down the interior before each trip.
• We reserve the right to refuse service to any passenger who is disruptive, intoxicated, or poses a safety risk.

7. Scheduling Limits

To ensure quality and safety, we limit the number of daily trips per driver, and same-day bookings are not guaranteed. We recommend booking at least 30 days in advance, and 45–60 days for peak travel seasons, special events and trips to Port Canaveral.

8. Liability

We are not liable for delays caused by traffic, weather, road closures, or events beyond our control.

We do not contract drivers or other companies. If we ever do, they are independently responsible for the vehicles they operate and for ensuring their insurance, inspections, permits and credentials remain current and valid. Our vehicles and drivers are fully licensed, insured, background checked and permitted with the City of Orlando, and compliant with all local regulations.

9. Intellectual Property & Proprietary Rights

The Drivers-FL platform — including its agent management system, booking engine, pricing logic, reward program architecture, commission structure, dispatch workflows, and all associated software, databases, algorithms and business processes — is the exclusive intellectual property of The Drivers-FL LLC. All content, design, text, graphics, interfaces and underlying technology are protected under United States copyright law. Our operational logic, pricing methodologies, agent reward architecture and B2B2C facilitation model are protectable trade secrets under the Defend Trade Secrets Act (18 U.S.C. § 1836) and the Florida Uniform Trade Secrets Act. You may not copy, reverse-engineer, scrape, imitate, or use any part of our platform, system design or business model to build or advise a competing service.

10. Changes to These Terms

We may update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of those terms.

Contact Us

Sean@thedriversfl.com · +1 (407) 508-9885